Prodsight

Prodsight app makes this easy by automatically analysing your conversations for topics and sentiment and producing a continuously updated report on the most common user issues.

As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates.