Vitally
Product analytics built for Customer Success
Vitally helps Customer Success teams track the product metrics critical to customer retention alongside the impact the Customer Success process has on those metrics - all without any engineering effort on your part.
With Vitally, you can: Easily track critical product metrics at each of your customers. Determine which customers have a 'healthy' usage of the product each month vs those struggling. Allow your entire Customer Success team to see exactly how their customer portfolio is performing each month. Track your Customer Success efforts (e.g. webinars, Intercom messaging campaigns) & see the exact impact they have on the customer's product usage
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