A shared text-based inbox for a team, combined with a company chat

Gratified is an intelligent, collaborative communication platform that empowers customers to interact with brands through SMS. Gratified reimagines customer service and communications as a more responsive, intimate experience. Customers use their preferred way to communicate—texting—while teams are empowered with a smart platform for interacting with customers and collaborating with each other.

We have decided to create a social business app – because we aim to combine real human contact with the effectiveness of AI-based solutions to provide an exceptional customer experience and enhance creating a real bond between brands and customers.

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