ByTheBook
Capture every client interaction and score reps against your playbook
ByTheBook records and transcribes every customer call or live interaction, then scores each against your defined playbook so you see who follows the process and where coaching is needed. Author step-by-step playbooks in a clean editor, assign them to teams, and get a Playbook Stickiness Score for every rep and call.
Team dashboards highlight missed steps, key moments, and trends across AEs, SDRs, and CS. Integrate with your existing platforms, keep data secure, and update playbooks anytime while future calls automatically score against the latest version.
