Bornevia is a web-based helpdesk & ticket management software that is user-friendly, affordable, and best-suited for use at online business of any sizes. Users can connect multiple social media page(s) and email(s) into Bornevia and then will be able to manage incoming messages from those channels in the form of tickets with given attributes (status, priority, etc) accessible via a unified inbox view. All tickets UI have threaded views to make it easier for the users to collaborate (by adding private reply note instead of bcc, cc, or fwd-ing) with other teammates and to checkout conversation histories.