Inbox Works

When a team answers customer email together, issues often arise: an email goes unanswered, a promised follow-up is forgotten, two people reply to the same message, or an email is forwarded to another app just to discuss it. Inbox Works keeps track of replies and keeps the team's discussion beside the email, where the customer never sees it, on the address you already use. No tickets. Add-ons like Hand off bring in more when your team needs it, without complicating the inbox. Early access is free; try the demo with a sample team, no sign-up. Google and Microsoft mailbox connections are planned.