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Ackly

Track questions and celebrate team members in your dev support channels

Ackly

Track questions and celebrate team members in your dev support channels

Ackly is a Slack app that is trained to listen for questions in your engineering support channels as well as reactions (emojis) that signal when a question has been acknowledged and answered. At the end of each day, Ackly sends an automated Slack message with a summary of the number of questions asked, unanswered questions and answered questions.

Ackly also makes it easy to recognize your team members that contribute in your support channels. Daily "heroes" are celebrated with a shoutout in the team channel and a weekly leaderboard stokes friendly competition.