Zonka Feedback enables businesses to capture feedbacks via multiple channels that include on-premises feedback via tablets, kiosks, & smartphones and conduct surveys online via the web, mobile apps, email and SMS. Zonka’s intuitive survey builder helps create beautiful surveys.

It provides detailed feedback and survey insights through its reporting dashboards that include NPS, CSAT, CES score analytics, comparative reports, multi-location and chain performance reports, staff performance indicators among so many other information. Zonka Feedback has a dedicated response inbox that centrally collects all incoming feedbacks in real time to enable action on responses received.