Serfy is a modern WEB based application designed for maintenance and service providers like HVAC, cleaning, business centre management and more to manage issues, tasks and services provided. Serfy is changing the perception of providers to embrace the customer-centric approach since the customer is involved in overall task process as a monitoring party. Clients who are reporting issues, creating tasks or ordering services via Serfy are able to monitor task duration, raw work time, create reports and analyze if the provider is meeting SLA promises. Serfy is the first platform for clients to manage and monitor their providers in real time.