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HelpDesk

Ticketing software for effortless customer support

HelpDesk

Ticketing software for effortless customer support

HelpDesk is a ticketing system designed to be the simplest tool there is to manage email communication with customers. We created HelpDesk with two goals in mind: to cut down the efforts of your support team and to make your support emails more friendly.

Hi guys!
At www.helpdesk.com we know that super-formal automated help desk emails can spook your customers out. So, here's HelpDesk with its easy-going vibe combined with the simplicity of design.

HelpDesk has features that encourage collaboration within your team and speed up your response time.

Check out HelpDesk and let us know what you think!
Do you ever plan to use some kind of Chatbot functionality to pre answer tickets? I know a couple of support platforms are starting to offer this - couldn't find anything similar on your site.

I think the pricing is relatively cheap too - will this ever increase?
@_Matt_Bell Our longterm focus is to automate most customers' questions and let people work on tickets that only humans could handle. We already have ChatBot (http://chatbot.com/) in our suite so we know how to do it.

As for pricing - we will probably offer more plans as we grow.
Do you support multiple mailboxes in HelpDesk? for example [email protected] and [email protected]? Preferably with automatic assignment. I couldn't find this info at your website.
@matt_pliszka we don't support it yet, but we're working on it right now. It will be available soon.

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