Turns your twitter account into a complete ticketing system. Twitter as a customer support tool!
Twickets will allow you to set up a multi-user platform to manage your twitter account. It will handle all incoming tweets as tickets, which you will be able to put on hold, categorize, highlight, etc.. The system will be able to do automatic follow-ups on tweets and provide you with other very interesting tools relevant to common CRM systems. (It will simply be more AWESOME)