@Argerra In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer. Eventually, it turns a simple help desk system into a strong collaboration site that ensures support to plenty of companies and customers by diverse internal teams.