SympoQ is AI powered customer support software built to manage help desk processes with a 360° view of customer service and support activities: intuitive e-mail ticketing, customer portal, AI process automation, and analytic reporting. SympoQ provides support ticketing on both agent and customer side of the help desk. The automation features provides a simple and customized way to improve problem resolution time and keep customers satisfied, while team members with the appropriate access permissions perform support tasks in a consistent and