Simplydesk is a ticketing and ITSM tool. Simplydesk is a customer service and support platform that provides businesses with tools to manage customer interactions and resolve customer issues across multiple channels, such as email, phone, chat, and self-service. Simplydesk aims to streamline and simplify the support process for both businesses and customers, by offering features such as a shared inbox, knowledge base, and reporting and analytics tools. Simplydesk is commonly used by customer support teams, help desks, and customer service departments of small, medium, and large businesses.