macha is an AI powered customer support chat bot for Shopify sites. It's fully capable of answering queries around order tracking, policies (shipping, returns etc) products and recommendations. For queries that can't be answered by AI, we hand them off to your existing support channels. We integrate with Shopify, Gorgias, Zendesk, Livechat and more. Reach out to us if you want to add a layer of AI between your customer queries and your support team.