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Feedback by BugReplay

Get detailed, actionable feedback from your users

Feedback by BugReplay

Get detailed, actionable feedback from your users

Feedback by BugReplay is a customer support tool. It works just like a screencast tool where users will retrace their steps and send it off to customer support. The difference is that the report generated is so much more than a screencast. It's a synchronized recording of user actions, network traffic, JavaScript logs and other environmental data.

Websites can provide this tool to their users so that when their users run into a problem on their site, they can utilize our service to submit detailed feedback to support. It eliminates the needs for users to go into great detail about the problem they encountered and it helps the website owner solve their users problem quickly.

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