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Cognidesk by Skitter

An AI-Powered Automation Suite That Transforms Workplace Support

Cognidesk by Skitter

An AI-Powered Automation Suite That Transforms Workplace Support

Cognidesk is an AI-powered Automation Suite that transforms Workplace Support for Businesses of all sizes. With Cognidesk, businesses can easily configure and set-up an AI-powered Intelligent Virtual Assistant (IVA) quickly that enables employees to get their simple, repetitive issues resolved instantly through automated resolutions. In addition to this, the IVA can also process service requests and categorize them, can serve as a knowledge base, can be made available 24x7 for IT Support and can deflect calls to helpdesk agents by identifying if it can resolve the issue on its own.

As a result, helpdesk agents can focus on resolving complex IT issues leading to improved productivity.

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