Senior Cloud Support Engineer
Tencent is a publicly traded company focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, and Riot Games.
We are growing our offices in the Los Angeles and Silicon Valley, California areas and looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading internet company, Tencent America offers a unique opportunity for aspiring individuals to thrive.
We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Passion, Collaboration, and Innovation. We seek individuals who prosper and thrive in this type of environment, and also know how to have fun. We offer competitive compensation, fully paid health benefits, and opportunities for professional growth.
Tencent America is seeking a Senior Cloud Support Engineer with experience in deploying, managing, scaling, and supporting clustered HTTPS applications on one or more public clouds. This person will join our Global Technical Support Center, and work directly with both startup and enterprise customer SRE teams around the world, to help implement high availability cloud solutions on top of the Tencent Cloud Platform.
This person will have a solid background in running production large scale public internet application and infrastructure services, and working collaboratively with others across divisions to rapidly resolve incidents, and engineer those problems out.
Duties and Responsibilities:
Who we are looking for...
You love eliminating support problems! You really love improving support!! You know support matters!!!
You love making things more reliable, and always review the root cause of everything you support.
You are knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.
You are positive by nature and are also a great team player; dependable and autonomous.
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