Eventbrite is hiring an

IT Support Engineer

Nashville, United States
Full-Time
THE CHALLENGE
As part of the BriteTech team, you will contribute to our support efforts at a global scale. The primary focus of this position will be to support our growing Nashville team. You will be the primary escalation point of contact for our Nashville site to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group to create solutions.

THE TEAM
The Eventbrite IT team, or BriteTech as we are fondly referred to internally, are responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, our goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings. There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. Simplicity, efficiency, security and scalability are pillars that we build the internal technology environment around. We are a diverse, global, forward thinking team and are looking for that special someone to join us.
 
THE ROLE
You’ll provide day to day support for our Nashville team by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be the primary escalation point and lead on any large projects or internal infrastructural troubleshooting.
 
THE TECH STACK
Routing (BGP), Firewalls, VPNs (site-to-site and client) switching (L2/L3), LACP, VLANs, Subnetting, QoS, High Availability, Wireless (support and configuration), DHCP, DNS, Monitoring/alerting, centralized logging, security, telephony (VOIP, WebRTC, on-premises and hosted), Active Directory, LDAP, Amazon Web Services, VMWare, Desktop Management (MAC/Windows), Mac OS X, Windows, Linux.

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