Trust is the fundamental currency of the sharing economy, and it’s at the heart of the Airbnb community. We are hiring a China Trust and Risk Management Manger manager that will work closely with the Trust and Safety Ops, Customer Experience, Public Affairs, PR, Policy, Product, Engineering, and Legal teams to help maintain and advance the trust in the China business with relevant stakeholders. You will manage the response to any public safety crisis that could undermine trust in the China business.
- Managing company-wide responses to negative incidents that threaten to undermine trust in Airbnb
- Identifying vulnerabilities that can publicly undermine trust in Airbnb and then working with Product, Engineering and many others to see whether changes can be made.You must be comfortable and confident in working on deadline under high stress environments with the delicate subject matter of various trust and safety issues ranging from payment scams, to physical and sexual assault. We’re looking for an effective and creative leader who has the ability to implement tried and true crisis management strategies to effectively respond when something goes wrong.
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