Intercom is creatively fixing how internet businesses connect with customers for more human conversation. Our teams are ambitious and humble – learning, solving and celebrating together. We’re one of the fastest growing tech companies:
Whether you build, market, sell or support product, we want you to make your mark with us.
We're looking for a Customer Support Engineer to work on Saturdays and Sundays + 3 weekdays in our central Dublin office and taking 2 weekdays off.
Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? Looking for something different to a regular Monday-Friday job? This is a full time role that will allow you to save precious commute time and spend 2 days of your working week wherever you choose: at home, travelling or working out of a coffee shop ( or in the office).
If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right for you.
This is very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.
We use Intercom to support Intercom customers, so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity. We have all experienced terrible customer service. Robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. That’s the opposite of who we are.
Our way of providing support is based on the principles of continuity and trust and our style of communication is personal, friendly and fun. We engage in dynamic conversations with our customers and are big fans of visual communication (think emojis, stickers, GIFs) - we believe that visual support is human support!
In this role you will:
The basic requirements to be successful in this role are:
However, great support takes more than tech skills, so we also need you to have:
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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