The RealReal is hiring a

Client Account Representative - New York

New York, United States

The RealReal is looking for individuals who have the ability to work with very discriminating clientele and have a passion for luxury product. The Client Account Representative will provide excellent service for the country’s largest online luxury consignment marketplace.


  • Serve existing consignor base by driving repeat business and achieving monthly goals
  • Maintain repeat rate goal through outreach, including re-engagement campaigns by phone, email and text
  • Develop strong relationships with newly acquired consignors
  • Leverage existing consignor relationships to gain referrals
  • Focus on upselling all categories of accepted product (Fashion, Jewelry, Men’s, Art, and Home)
  • Communicate consignment policies and processes to clients to ensure complete satisfaction.



  • Awareness of Luxury Market or love of fashion
  • 1-2 years Sales or Customer Service experience strongly preferred
  • Prior Inside Sales and Account Management experience is highly desirable
  • Strong organization and time management skills
  • Exhibit clear verbal and written communication
  • Strong Listening skills
  • Comfortable in High Velocity Iterative team environment
  • Bachelor’s degree strongly preferred

This position is a full time job and requires a high level of commitment.


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