Usabilla is hiring a

Customer Success Manager

Amsterdam, Netherlands

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.

 

They say not all heroes wear capes and when it comes to our Customer Success team, a combination of superhuman knowledge, guidance, and expertise means our clients are never in distress. Continually exceeding expectation the team works tirelessly to ensure each and every client gets the most out of our product suite.

Why we need you: 

  • As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.
  • You’ll use your natural affinity with sales to drive each client to retain and renew their contract with us. Plus, you’re not afraid to up and cross-sell when the opportunity arises.
  • We need a CSM who can provide in-depth (online) onboarding and training sessions, supporting customers with their launch of Usabilla products and ensuring they get the most out of our software.
  • Working on an outbound basis, you’ll manage your own set of clients. Learning every detail about their needs and motivations, it’s your job to ensure they both love our products and achieve their individual ROI goals.
  • We need someone who can act as Voice of Customer, liaising with other departments to share client feedback on the product, service, and requirements.

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