Carvana is hiring a

Part-Time Verification Specialist

Phoenix, United States

ABOUT CARVANA….

At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

WORKING AT CARVANA YOU WILL NOTICE THAT…

 You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

We also have Wacky Pants Wednesdays…so you’ll have to come correct here to compete with our CEO Ernie. 

Why Risk Assessment is so important?  

Our customer advocates speak to over 20-thousand customers throughout the month and hold a big stake in determining where the biggest risks lie. Augmenting our underwriting team will help to improve the quality of our loans and increase our efficiencies as we grow our sales.

 

RESPONSIBILITIES

The duties and responsibilities listed are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

Specific responsibilities of a Risk Assessor (RA) include monitoring and reviewing funding activity on a daily basis. Review account documents to help identify trends and to assess risk.  The Risk Assessor is to focus on the compliance of business guidelines using desecration and judgment by verifying the accuracy of documents and approving or declining customer documents. They must possess strong decision quality skills and ability to grasp key points from detailed phone calls and reports. Quality Assurance will partner with the Risk Assessment (RA) Team to help identify & administer relevant quality-related training, monitor all areas of the business based on scorecards, and demonstrate quality service that will impact customers both internally and externally.

 

REQUIRED SKILLS AND EXPERIENCE

The qualifying candidate must love helping people and possess the drive to achieve superior customer satisfaction. They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization

  • Available to work between 16-32 hours per week (including one 8 hour shift on a weekend Saturday)
  • Two years’ work experience in a customer facing team environment
  • One year of Underwriting Review experience, processing, and originations preferred, but not required
  • Ability to diagnose and solve problems with varying complexity maintaining a focus on customer relations
  • You will be a great teammate, we win together and learn together
  • You will have a high sense of urgency, high attention to detail and be able to communicate our customer offering
  • Ability to multitask and prioritize effectively
  • Flexibility and initiative in the face of fluctuating project requirements
  • Strong computing skills including proficiency using business software
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions

 

WHAT YOU CAN EXPECT IN RETURN

  • Part-Time Hourly Position
  • Medical, Dental and Vision benefits
  • 401K with company match
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

 

LEGAL STUFF

Hiring is contingent on passing a complete background check.

Carvana is an equal opportunity employer.

Similar jobs

Other jobs at Carvana