Pandora is hiring a

Technical (IT) Support Specialist

Oakland, United States
Full-Time

At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the artists, and our employees—are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.

Pandora​ ​Media​ ​is​ ​looking​ ​for​ ​a​ ​technically​ ​savvy​ ​and​ ​customer​ ​service-minded​ ​individual​ ​to​ ​join the​ ​IT​ ​Support​ ​Team.​ ​We​ ​are​ ​looking​ ​for​ ​an​ ​enthusiastic​ ​teammate​ ​that​ ​can​ ​support​ ​both​ ​Macs and​ ​PCs​ ​in​ ​a​ ​fast-paced,​ ​demanding​ ​environment.​ ​Our​ ​focus​ ​is​ ​on​ ​providing​ ​excellent​ ​service​ ​to Pandora's​ ​employees,​ ​improving​ ​the​ ​day-to-day​ ​use​ ​of​ ​technology​ ​in​ ​our​ ​offices,​ ​and​ ​helping colleagues​ ​to​ ​improve​ ​processes​ ​in​ ​effective​ ​and​ ​wise​ ​ways.​ ​We​ ​pride​ ​ourselves​ ​on​ ​a​ ​positive, collaborative​ ​attitude​ ​and​ ​a​ ​healthy​ ​work​ ​ethic​ ​that​ ​sets​ ​us​ ​apart​ ​from​ ​other​ ​IT​ ​departments.

This​ ​position​ ​is​ ​based​ ​in​ ​our​ ​headquarters​ ​in​ ​the​ ​Uptown​ ​neighborhood​ ​of​ ​Oakland,​ ​CA. Standard,​ ​on-site​ ​work​ ​schedule​ ​will​ ​include​ ​core​ ​work​ ​hours,​ ​Monday​ ​–​ ​Friday,​ ​as​ ​well​ ​as​ ​a rotating​ ​evening/weekend/holiday​ ​on​ ​call​ ​support​ ​schedule​ ​as​ ​assigned.​ ​In​ ​this​ ​role,​ ​you​ ​will provide​ ​IT​ ​services​ ​and​ ​technical​ ​support​ ​to​ ​Pandora​ ​employees​ ​located​ ​in​ ​several​ ​remote office​ ​locations​ ​across​ ​three​ ​time​ ​zones​ ​but​ ​will​ ​focus​ ​efforts​ ​in​ ​the​ ​Oakland​ ​office.

​ ​Responsibilities:
● Provide​ ​Executive​ ​Staff​ ​with​ ​technical​ ​assistance
● Meet​ ​IT​ ​support​ ​performance​ ​and​ ​customer​ ​service​ ​standards
● Deep​ ​knowledge​ ​in​ ​Mac​ ​configuration/troubleshooting/imaging
● Quick​ ​response​ ​time​ ​during​ ​and​ ​possibly​ ​after​ ​business​ ​hours
● Hands-on​ ​knowledge​ ​of​ ​Mac​ ​management​ ​with​ ​JAMF​ ​Casper​ ​Suite
● Comfort​ ​and​ ​familiarity​ ​troubleshooting​ ​Windows​ ​7
● Support​ ​Outlook​ ​on​ ​Windows​ ​and​ ​Mac
● Configuration/troubleshooting​ ​of​ ​smartphones​ ​managed​ ​by​ ​AirWatch
● Setup/Troubleshoot​ ​A/V​ ​equipment
● Generate/Track/Close​ ​tickets​ ​for​ ​all​ ​IT​ ​related​ ​issues​ ​in​ ​a​ ​timely​ ​and​ ​consistent​ ​manner
● Troubleshoot​ ​and​ ​repair​ ​issues​ ​involving​ ​hardware,​ ​software,​ ​network,​ ​peripherals,​ ​etc.
● Actively​ ​contribute​ ​to​ ​and​ ​revise​ ​existing​ ​documentation
● Identify​ ​procedures​ ​that​ ​can​ ​be​ ​streamlined​ ​and​ ​recommend​ ​solutions​ ​often
● Recommend​ ​and​ ​implement​ ​changes​ ​to​ ​improve​ ​efficiency
● Track​ ​and​ ​analyze​ ​problem​ ​resolutions​ ​for​ ​reporting​ ​and​ ​training
● Perform​ ​quality​ ​assurance​ ​tasks​ ​such​ ​as​ ​testing​ ​builds,​ ​patches,​ ​and​ ​configurations
● Other​ ​tasks​ ​as​ ​requested​ ​by​ ​manager

Requirements​:
● 3+​ ​years​ ​of​ ​experience​ ​in​ ​corporate
● Demonstrated​ ​technical​ ​knowledge​ ​of​ ​Windows​ ​7,​ ​OS​ ​X,​ ​Microsoft​ ​Office ● Excellent​ ​research​ ​and​ ​documentation​ ​skills,​ ​examples​ ​are​ ​a​ ​plus!
● Self-motivated;​ ​works​ ​effectively​ ​with​ ​minimal​ ​supervision
● Must​ ​be​ ​able​ ​to​ ​work​ ​well​ ​independently​ ​and​ ​collaborate​ ​in​ ​a​ ​large​ ​team​ ​environment
● Persistent​ ​and​ ​dependable​ ​work​ ​ethic
● Able​ ​to​ ​work​ ​extended​ ​hours​ ​as​ ​needed
● Passion​ ​for​ ​music,​ ​new​ ​technologies​ ​and​ ​self-initiated​ ​drive​ ​to​ ​provide​ ​all​ ​staff​ ​with​ ​an excellent​ ​experience.

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status. Women and people of color are encouraged to apply.

Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.

If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to disability@pandora.com This email box is designed to assist job seekers who require a reasonable accommodation to the application process. A response to your request may take up to two business days.

In your email, please include the following:

- The specific accommodation requested to complete the employment application.

- The location or office to which you would like to apply

- The subject of the email should read "Request for Reasonable Accommodation".

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