Help Scout is hiring a

DevOps Engineer

Independence, United States

We are seeking an experienced Linux DevOps Engineer to join our growing engineering team. You will have a direct impact on Help Scout’s success, while helping more than 7,000 businesses around the world. While people say they love our product, it means nothing if customers can't access our services with great performance.


AWS, Ubuntu, Chef, Git/Github, Jenkins, Docker/Compose, AuroraDB, MongoDB, RabbitMQ, Redis, IMAP, New Relic, Sensu, PagerDuty, Ruby, Java, PHP

About the Role

  • No matter what you want to call it - DevOps, site reliability or operations - the majority of your time will be spent building, deploying, securing, managing and optimizing highly-available, fault-tolerant and horizontally scalable systems in AWS.
  • You’ll be working on a small, nimble team of six (that includes one of our co-founders & CTO) and in collaboration with our software developers to design tools and processes that support and improve the entire engineering team while implementing SaaS best practices.
  • The engineering team is spread across the world from Hawaii to Helsinki.
  • You could be working on a variety of upcoming projects, such as implementing a solution for rolling out deployments to isolated customer groups, helping us define and implement our Configuration and Secrets Management project or contributing to and helping facilitate our transition to Dockerized deployment management and orchestration.
  • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review (often over a video and screen-sharing session). We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
  • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.
  • A note about on-call

  • Help Scout is a remote team with employees in eleven countries (eight people in the Boston office). We optimize for excellence over geography and overcome remote challenges through transparency, trust, chat and video conferencing.
  • We’re a customer-driven company and always will be. Everything follows the customer experience, no exceptions.
  • Our company is growing and has aspirations of helping millions of people around the world. Accomplishing our goals will present countless challenges and require you to excel in every aspect of the position. It’s hard work, but the people we’re looking for love exploring and solving hard problems.
  • This is not the typical startup “rocket ship.” We’ll never compromise customers or the experience in favor of growth. Our purpose is to build a profitable company that businesses love and sustain it. We optimize your career at Help Scout for the long term as well, so keeping a healthy work/life balance is an important priority.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
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