Product Manager / UX @dscout, where we help teams understand real customer experiences @groupon, @sandboxind + @iitdesign
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1. After they've used the product or prototype. Recording while someone uses a product is more about usability. We care more about whether someone would use the product, and why.
2. We have approx 40k scouts on dscout. They are invited to do research with other products, or search for our app in the App or Play store. Their feedback is filtered to make sure the content in their videos is relevant.
1. Cool! I guess that makes finding the right scouts even more important.
2. When a scout states they wouldn't use the app. How do you determine whether it's a fault with the app or it being a bad fit for scout? (I guess it's more of a general customer development question that doesn't just apply to dscout, but curious to hear your answer.)
We currently have representative videos of a product..
We currently have representative videos of a product..