Jack Wheeler

jackbwheeler

Product Manager / UX @dscout, where we help teams understand real customer experiences @groupon, @sandboxind + @iitdesign

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Maker
Jack Wheeler
@marckohlbrugge
1. After they've used the product or prototype. Recording while someone uses a product is more about usability. We care more about whether someone would use the product, and why.

2. We have approx 40k scouts on dscout. They are invited to do research with other products, or search for our app in the App or Play store. Their feedback is filtered to make sure the content in their videos is relevant.
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marckohlbrugge.eth
@jackbwheeler
1. Cool! I guess that makes finding the right scouts even more important.

2. When a scout states they wouldn't use the app. How do you determine whether it's a fault with the app or it being a bad fit for scout? (I guess it's more of a general customer development question that doesn't just apply to dscout, but curious to hear your answer.)
 
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Maker
Jack Wheeler
@marckohlbrugge With regards to relevant feedback - a customer just told us they learned more in 30 seconds with Sprint than in a 10-minute usertesting video.
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marckohlbrugge.eth
@jackbwheeler Awesome! You should put testing videos of YOUR service on the homepage :)
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Maker
Jack Wheeler
@marckohlbrugge How do you figure? as in testimonials of Sprint?

We currently have representative videos of a product..
 
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marckohlbrugge.eth
@jackbwheeler Yep testimonials of Sprint. Although I guess that might get a little confusing.
 
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Maker
Jack Wheeler
@marckohlbrugge How do you figure? as in testimonials of Sprint?

We currently have representative videos of a product..
 
marckohlbrugge.eth
@jackbwheeler Yep testimonials of Sprint. Although I guess that might get a little confusing.
 
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