Bartosz Olchówka

@_Matt_Bell Our longterm focus is to automate most customers' questions and let people work on tickets that only humans could handle. We already have ChatBot (http://chatbot.com/) in our suite so we know how to do it.

As for pricing - we will probably offer more plans as we grow.

@matt_pliszka we don't support it yet, but we're working on it right now. It will be available soon.