Slow living enthusiast, curiosity-driven Brand Intrigante, with an obsession for Unique Value Propositions (UVPs).
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Although we cannot possibly find all the #creativeagencies and #freelancers who would utilise our help, if you know anyone in that target demographic yourself, giving us a shout is a big help.
Thank you,
I was using a very popular bookkeeping app and since I didn't use it for 2 months, I assumed that my subscription had ended meanwhile and I just had to pay one month in arrear to resume it, which is the way it usually goes. Upon logging in, I discovered that the app had blocked my access to all my invoices (you can imagine the panick and the disgusting feeling of having my own data held hostage by an otherwise very recommended tech company) and was demanding from me that I pay not a single month in arrear, but 2 months. I was livid. I inquired why I was expected to pay for 1 month of usage of the app that I didn't take advantage of. Their answer was that, my subscription was not related to a month-to-month usage, but to the number of 'active clients' listed on my account at any time, period.
Notice how they specifically didn't care whether I was *using* this number of active clients and getting value from them, they only cared that I was *displaying* this number of active clients on my account.
Overtime, my account had accumulated over 20 'active' clients. But at that time, I had scaled back my business and was routinely using this app for less than 5 clients and most often 1 client.
It means that I've lost hundred of dollars to that app because its pricing model is built to make money from your confusion and not focused on delivering you actual value for your money.
When I made the comparision between what they argued I was truly paying for every month and my actual usage of their app, I realized that their most appropriate plan for my business need at that time was... their free plan.
Long story short - you can bet I already signed up for your app and look forward to gathering more insights from it. It's going to be a blessing for many freelancers! Hopefully they won't go through my terrible experience.
P.S. in the meantime, is there any chance you can support us by spreading the news?Thanks a lot!!